BOCA RATON, FL--(MARKET WIRE)--Apr 15, 2008 -- ScriptLogic® Corporation, www.scriptlogic.com, a leading provider of systems lifecycle management solutions for Microsoft® Windows®-based networks, today announced the availability of ScriptLogic BridgeTrak® 8.0, a trouble ticket and help desk application ideal for internal IT administrators and external support professionals. BridgeTrak is available as a standalone product or as part of ScriptLogic's Incident Management Solution, a bundled solution that provides IT administrators with a comprehensive strategy for incident prevention, management and response.

BridgeTrak 8.0 is the first major update since BridgeTrak was added to the ScriptLogic product line through acquisition in November 2007. The solution equips IT personnel with a powerful, easy-to-use application to manage increased support activity. BridgeTrak enables help desk staff to effectively manage issues from open to close and provides a greater ROI for company profitability.

"Responding to IT help desk issues in a timely and consistent manner is essential for maintaining end-user productivity," said Nick Cavalancia, vice president of Windows Management at ScriptLogic. "The introduction of ScriptLogic BridgeTrak brought our customers an efficient way to manage their IT help desk issues. Version 8.0 enhances this process with many usability and productivity features, more flexible licensing and the first steps toward integration with our desktop management solution, Desktop Authority."

BridgeTrak 8.0 offers many other productivity enhancements for help desk technicians and managers, including the features below. Complete BridgeTrak product information can be found at http://www.scriptlogic.com/products/bridgetrak/:

 
--  Customization of Issue, Company, Customer and Asset Windows -- In
    BridgeTrak 8.0, customization capabilities have been greatly expanded. In
    response to frequent customer demand, the administrator can drag and drop
    selected fields anywhere in these windows, including any custom field on
    the main portion of the issue management window, giving help desk managers
    the ability to create a highly productive working environment with rapid
    access to the most important data.

--  New Graphical Dashboard View -- A new dashboard view feature provides
    a highly customizable graphical view of the data that is important to each
    user and an at-a-glance indication of the status of help desk issues. Using
    private and public queries, users are able to define dashboard widgets
    according to graph type, data axis and date selection.

--  BridgeMail Module -- This optional module acts as a broker between
    email and the BridgeTrak help desk issue management system. Issues received
    via e-mail are easily turned into support tickets in BridgeTrak and
    response e-mail, including auto-response e-mails, which can also be sent
    through this e-mail module. BridgeMail also offers a Microsoft Outlook®
    plug-in. E-mails can easily be turned into issues by clicking an icon that
    resides on the Outlook toolbar.

BridgeTrak 8.0 also marks the first step towards extensive integration with Desktop Authority, ScriptLogic's flagship desktop management solution. When BridgeTrak is used with Desktop Authority, the product gives help desk administrators the ability to assist users with desktop issues by providing direct remote assistance on their desktops. Desktop Authority's remote management functionality provides exceptional remote assistance capabilities by allowing the administrator to diagnose and fix issues without disrupting the user's workspace, as well as extensive remote control capabilities, should the user require on-screen help. Additionally, BridgeTrak 8.0 offers a new plug-in for Outlook, which allows users to create help desk issues directly from e-mails in Outlook.

Pricing and Availability

ScriptLogic BridgeTrak 8.0 is currently available, and is licensed per help desk technician. Additionally, licenses now allow help desk technicians to use both Windows and Web-based interfaces interchangeably for greater accessibility. Pricing starts at $995 for the minimum of five help desk technicians. Expanded functionality is available through a number of enhancement modules, which are available individually or can be purchased altogether as BridgeTrak Professional, which is priced at $4,995 for five technicians.

BridgeTrak is also sold as part of ScriptLogic's Incident Management Solution, which combines BridgeTrak with two other products; Desktop Authority® Remote Management Gateway™ and Desktop Authority® Password Self-Service™, to provide a complete solution to prevent, manage and resolve help desk issues. Pricing for the Incident Management Solution begins at $5,620 for five technicians and 250 end users. For more information, please visit http://www.scriptlogic.com/solutions/incident_management.asp.

A free 30-day evaluation of this product and all software solutions from ScriptLogic is available at www.scriptlogic.com.

About ScriptLogic

ScriptLogic Corporation is a leading global provider of systems lifecycle management solutions for Microsoft Windows-based networks. ScriptLogic's award-winning suite of Desktop management, Server management, Active Directory and Help Desk management products help empower network administrators to proactively save time, increase security, and maintain regulatory compliance. More than 22,000 customers use ScriptLogic solutions to manage approximately 5.3 million desktops and 124,000 servers. ScriptLogic solutions benefit any size network in any industry. ScriptLogic, headquartered in Boca Raton, Florida, is a wholly owned subsidiary of Quest Software, Inc. (NasdaqGS:QSFT - News). Reach ScriptLogic at (561) 886-2400 or on the Web at http://www.scriptlogic.com.

     Contacts:
     Denise Gerard
     ScriptLogic Corporation
     (561) 886-2400
     Email Contact
      
     Ross Levanto
     Kevin Carter
     Schwartz Communications
     (781) 684-0770
     Email Contact